Frequently Asked Questions

Standard delivery typically takes 7-14 business days within Pakistan. Express delivery options are available for 3-5 business days. Delivery times may vary based on your location and product availability. You'll receive tracking information once your order ships.

Yes! We offer free standard shipping on orders over Rs. 50,000 within major cities. For orders below this amount, standard shipping charges apply. Check our shipping policy at checkout for detailed rates.

Absolutely! Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order by logging into your account and visiting the "My Orders" section.

We offer a 30-day return policy for most items. Products must be in their original condition with all tags and packaging intact. Custom-made or personalized items are not eligible for returns. Contact our customer service team to initiate a return.

Once we receive your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method. Please allow additional time for your bank to process the refund.

We're sorry if your item arrives damaged. Please contact us within 48 hours of delivery with photos of the damage. We'll arrange for a replacement or full refund at no additional cost to you.

Yes, we offer professional assembly services for most furniture items at an additional cost. You can add assembly service during checkout. Our trained technicians will assemble your furniture and remove packaging materials.

We offer customization options on select furniture pieces, including fabric choices, colors, and dimensions. Contact our customer service team or visit our showroom to discuss your customization needs. Custom orders typically take 4-6 weeks.

Yes, all our furniture comes with a manufacturer's warranty. The warranty period varies by product (typically 1-5 years) and covers manufacturing defects. Extended warranty options are available for purchase.

We accept multiple payment methods including credit/debit cards (Visa, MasterCard), bank transfers, cash on delivery (COD), and digital wallets. All online payments are processed securely through encrypted payment gateways.

Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. We never store your complete credit card details on our servers. Your security and privacy are our top priorities.

Yes, we offer flexible installment plans on purchases over Rs. 30,000. You can choose from 3, 6, or 12-month installment options. Contact our sales team for more details on terms and conditions.